FAQs

Go to membership.tasmaniafc.com and follow the prompts. If you have any difficulties or need help, please contact us on [email protected]. Memberships are currently only available online via our website.

Only $10! We want our Founding Membership to be accessible to all Tasmanians and supporters from across the globe.

As a Tasmania Founding Member, you will receive a special digital Founding Membership card. You will also receive a Founding Member sticker – there are three to choose from. Additionally, you will receive member exclusive communication and access to member exclusive merchandise. Most importantly, as a Founding Member your name will be represented in our training and administration home forever! We are not exactly sure how we will do it yet, but we can guarantee you, your name will always be there.

*Please note that the founding membership does not include a physical member card

Your member ID is your unique number that we will use to identify you and can be used to purchase member exclusive merchandise and log into the member portal. Member ID numbers are randomised.

Details of how to access your digital membership card will be emailed to your shortly after you have purchased your membership. To add the card to your mobile, you will need to open the link or scan the QR code and add the card to your digital wallet. If you no longer have this link, you can contact [email protected] to assist you. Be sure to check your junk/spam folder in case the email found its way there!

Membership numbers will be distributed to our new members every Wednesday. Membership packs will be distributed frequently. You will receive an email when your pack is on the way to keep an eye out for it.

Please note that your membership pack will be sent as a letter, therefore no tracking will be provided. Packs being delivered to the same household may arrive together and in the same envelope or protective sleeve.

As some merchandise items are sent directly from our warehouse, you may receive your membership pack and merchandise items separately. Merchandise tracking details will be sent once processed.

Unfortunately, we're unable to make any changes to an order once it has been placed.

As soon as you identify the error, please contact us at [email protected] and we will do our best to have this changed prior to dispatch. However, please note these changes are unable to be guaranteed.

If an incorrect address was provided, a replacement fee may be issued to resend your stickers.

We understand your details may change, typos can happen, or that you would like to transfer your membership to someone else. Log into the member portal via our website and you will be able to update the membership details. If you wish to have a new digital membership card sent for name changes, this may incur a replacement fee. Please email [email protected]

We currently only offer a founding membership. However, we have prepared a number of different packages at varied price points which will allow members to make their own statement and show support to the Club.

We have kept our founding member offer open until full range of memberships are unveiled closer for first bounce! Founding memberships do not need renewing. Once a founding member, always a founding member.

To make a statement and access the 2025 sticker range, you need to be a founding member! You will need to enter your member number to proceed to checkout.

Not a foundation member yet but would like the new stickers? No worries, just make sure you add a foundation membership to your cart.

Once dispatched your sticker(s) may take up to 15 business days to arrive following dispatch. As these stickers will be sent as letters, there is no tracking, so please ensure you have entered the correct shipping address. Please note that these letters cannot be sent to Parcel Lockers.

If an incorrect address was provided, a replacement fee may be issued to resend your stickers.

Founding Members will be at the top of the list for future communications on membership. We’re working on the final details here but stay tuned!

The QR code is your membership ID number. Down the track this may be used if we hold any events but we will keep you informed on how to use the QR code when it’s required.

Is this even possible? Well, if by some miracle this happens, please email us and we can remove your membership. We will not however be offering refunds.

Our club has established membership terms and conditions, as well as a code of conduct, to ensure a positive and respectful environment for all members. By purchasing a membership, you agree to adhere to these guidelines, which outline the expectations for behaviour and responsibilities as a member. To learn more about Tasmania's membership terms and conditions and code of conduct, please visit here.

No worries – Navigate to the member portal on our website and click the “ Forgot your member number?” and enter the email address linked to the membership.

You will receive an email that contains your membership number. Please be sure to check your spam or junk folders.

Don’t stress, this could happen due to multiple reasons. There may have been a slight spelling error in the email you supplied to us originally or a different email was used. Please email our team at [email protected] and the team can look into this further.

You can still set up each member profile with the same email address, however to ensure communications are addressed to the correct person, we recommend each member has their own email address. You will just need to enter each different member number at the start to set up the profile.

That’s okay – if you click the “ Forgot your member number?” and enter your email address you will be sent an email that contains each member number and who it is assigned to. Please be sure to check your spam or junk folders.

Congratulations on getting it all set up! From now on you will only need your membership number and password that you used at the time of setting up.

That’s okay these things happen - on the enter your password page, just select the “Forgot password?” link. An email will be sent to the email address you have supplied for that membership number. 

Shortly after you have made your Kayo purchase via our shop, you will receive an email with a unique voucher code to apply. Make sure you check your junk or spam folders.

If you still cannot locate the email with your unique code, please contact [email protected]

Please follow the link for further details on how to add your voucher code. https://help.kayosports.com.au/s/article/Why-can-t-I-add-my-Kayo-voucher-code

Please ensure that you have a valid credit card linked to the account. A valid credit card is a requirement for a Kayo subscription, even if the monthly charges are covered by a voucher. Returning Kayo members will need to manually apply a new voucher every 12 months to avoid getting charged the regular price for Kayo each month.

If you cancel their subscription after your voucher has been successfully applied, your subscription, and the voucher, will be voided. You will need to contact Kayo support to either get a new voucher or have credits added to your account for the remaining period of the voucher.

Only one voucher can be applied to a Kayo subscription at any one time. If you need to apply a new voucher, make sure you apply the new voucher in the last month of your previous voucher. You can see when your current voucher is due to expire in "My Account" by seeing the first date you will be charged full price i.e. $40/mth -from 01/01/2024.

If your question is not answered here, please check the Kayo FAQ page: https://help.kayosports.com.au/s/article/12-months-of-Kayo-with-AFL-Digital-Membership otherwise, please contact the Kayo support team by submitting a request via the contact form https://help.kayosports.com.au/s/contact-us or contact the team via live chat from 8.30am-11pm 7 days a week.

You will get one receipt from Tasmania Football Club, which will reflect the total amount paid, and a second receipt from ASF which you can use for tax-deduction purposes.

If you contribute via the Tasmania Devils Foundation page on the ASF website, receipts are issued directly after your donation. However, if you donate through the member and merchandise page of the Tasmania Football Club website, ASF receipts may take 1-2 weeks as those payments are manually exported to ASF in batches. If you are having trouble locating your receipt, please email our team at [email protected]

ASF is the only sport fundraising platform where donations of $2 or more are tax-deductible. This means your donations can have a greater impact, while ASF take care of the receipts.

The Australian Sports Foundation (ASF) is an item 1 Deductible Gift Recipient (DGR) specifically listed in the Income Tax Assessment Act 1997 (Subdivision 30-B, s30.90). The ASF was provided with this DGR status to raise funds for the development of sport at all levels in Australia. Through this status, donations of $2 or more to ASF in support of approved fundraisers or campaigns are tax-deductible.

The amount of a tax deduction a donor will receive for a donation to a DGR, like the Australian Sports Foundation, depends on the income tax bracket they’re in. The ATO website is always a good reference tool: Personal donations: https://www.ato.gov.au/Rates/Individual-income-tax-rates/ Business donations: https://www.ato.gov.au/Rates/Company-tax/ Some charities have a calculator that will work it out for you (e.g. https://www.care.org.au/appeals/tax-calculator/) however we can’t guarantee the accuracy of this.

There are several ways to donate to a club or individual fundraiser, and in some cases, this can lead to delays in issuing tax receipts.

For example, if you donated directly to your club instead of through their campaign page on the ASF website, there might be a delay. This happens because the club needs to transfer the funds to the ASF for processing, reconciliation, and issuing your tax receipt.

A common scenario is when donors make an 'Add-on donation' while paying membership fees or purchasing tickets for an event. In such cases, the fundraiser sends these donations to the ASF in bulk, along with donor contact details.

As a result, you may receive a tax receipt weeks or even months after making the donation.

If you’re unsure about a receipt or need clarification, our Customer Support Team is happy to help. Simply reach out via the Contact Us Form here.

Please contact [email protected] and the team can look into this further.

Where possible we partner with local Tasmanian businesses to either manufacture, value add in our merchandise production, merchandise sourcing and distribution process. We also want to provide our members with a choice on price and place of manufacture. 

We have ensured to list where each of our products are made in the information on each product page. 

Our club is still in its infancy stage and we are excited for all the merchandise that we can offer our members over the coming years in the lead up to first bounce. Be sure to keep up to date with our member emails and socials for any merchandise announcements.

Buying directly from your Club means your club benefits financially from your purchase. If you are purchasing feral merchandise you are likely purchasing from organisations that are acting unlawfully and we can’t guarantee you will receive your product.

To determine the most suitable size, please refer to the size guide on each product.

Upon dispatch of your order, you will receive an email containing your tracking number. To track your item(s), click the following link and enter your tracking number in the space provided: https://auspost.com.au/mypost/track/#/search

We aim to have all orders shipped in a timely manner. However, some products may have certain delays due to production timeframes, please refer to the product page for individual fulfilment times.

We accept returns and exchanges provided the meet our Returns Policy. Instructions on how to return can be found here.

Our Returns Policy can be found here.

• All returns or exchanges must be within 30 days of purchase, unless goods are faulty or have a major defect problem;
• Proof of purchase is require with all returned items;
• Items must be in their original condition. All tags and packaging must be intact, unless goods are faulty or have a major defect problem;
• Strictly no exchange or refunds on made to order items, unless goods are fault or have a major defect problem;
• No refunds on change of mind purchases of sale items, unless goods are faulty or have major defect problems

We currently don't offer free returns. If you need to return an item via post, this will be at your own expense. However, we will cover the cost to send out your new item if you are exchanging.

We're unable to guarantee stock will be available to fulfill your return request.

If we're out of stock for the requested item, we will process a refund to your original payment method.

Unfortunately, we're unable to make any changes to an order once it has been placed. As soon as you identify the error, please contact us at [email protected] and we will do our best to have this changed prior to dispatch. However, please note these changes are unable to be guaranteed.

Alternatively, if you can't get through to us or if your order has already been shipped, contact AusPost with your tracking details and they should be able to assist further.

We are striving for the men’s and women’s teams to enter the AFL and AFLW competitions in 2028. But in the meantime, if you haven’t heard - We are the team.

Keep following our page and socials for regular updates on when we will hear the siren sound for the first time.

In November 2023 we conducted a major survey that gave us direct feedback on preferences for our team identity. We went further than that though, we conducted 10 events and three clinics around Tasmania (and Melbourne) to dig deeper and ask those interested more questions about their preferred identity for the Club. We also asked participants to share their stories which are informing the Fabric of their Club. We then went another step further and engaged with our AFL and AFLW alumni to get their input into the Club.

Combining all of this input we were able to develop an identity that we feel will represent Tasmania on the national stage, bringing to life our history and heritage with our hope for the future.

The selected site for the Club's Training and Administration facility is Kingborough Twin Ovals. The project is now in the design planning stage.